Xuanan Warranty

Uncompromising Quality & Guaranteed Peace of Mind

At Xuanan Trading, excellence isn’t just a promise—it’s engineered into every product.

Our multi-tiered quality control system combines AI-powered precision testing and manual inspections at 12+ checkpoints, ensuring each item surpasses international safety standards (CE/FCC/RoHS certified).

From raw materials to final packaging, we simulate 2,000+ hours of real-world stress tests—extreme temperatures, voltage fluctuations, and mechanical wear—to deliver durability that lasts.  

Your Shield: Tailored Warranty Plans

We stand behind our craftsmanship with industry-leading warranties:  

- 7-Year Coverage: Core components (e.g., LED drivers, frames)  

- 5-Year Protection: Smart modules (WiFi/Bluetooth chips)  

- 2-Year Full Support: Accessories (remotes, power adapters)  

Zero-Hassle Resolution Promise:

Encounter an issue? Our 24/7 Global Support Hub activates instantly:  

1. Diagnose: Share photos/videos via our app for instant analysis  

2. Solve: Choose fast-track replacement (shipped within 48hrs) or refund  

3. Upgrade: Get exclusive discounts on newer models  

Real-Time Tracking: Monitor your case status through SMS/email updates.  

Why 98% of Customers Return?  

- 24-Hour Response Pledge: Avg. resolution time: 1.8 days (vs industry 5.7 days)  

- Multilingual Experts: 50+ technicians fluent in 12 languages  

- Eco-Conscious Service: Free recycling program for retired products  

“I thought warranties were just paperwork—until their team shipped a redesigned unit BEFORE mine even failed!”  

— Sarah L., Verified Buyer  

Your Satisfaction Fuels Our Innovation

Every feedback shapes our R&D—join 320,000+ customers who’ve transformed spaces with confidence.